Privacy Policy

We are committed to protecting your privacy and handling your personal data in a clear and responsible way. This policy explains what information we collect, how we use it, and how we keep it secure when you contact us or use our website.

1. Who We Are

Stove & Chimney Solutions Ltd is a UK-based business providing stove installation and chimney services.

Contact details:

Address: Park Farmhouse, Leigh Road, Wimborne, Dorset, BH21 2DA

Email: contact@stoveandchimneysolutions.com

Phone: 07521 647885 / 01202 032665

For the purposes of data protection law, we are the data controller of your personal data.

2. What Data We Collect

We only collect personal data that you provide directly to us through our website contact forms or when you contact us.

This may include:

• Name
• Email address
• Phone number
• Address (if provided)
• Details of your enquiry

3. How We Use Your Data

We use your data solely to:

• Respond to your enquiries
• Provide quotes or information about our services
• Communicate with you regarding your request

We do not use your data for marketing unless you have explicitly requested it.

4. How Your Data Is Stored

Enquiry form submissions are stored securely within our website database

We take reasonable steps to protect your data from unauthorised access, loss, or misuse

We only keep your data for as long as necessary to deal with your enquiry or ongoing work.

5. Cookies and Tracking

Our website does not use tracking cookies, analytics tools, or third-party tracking scripts.

We do not monitor user behaviour or collect browsing data.

6. Sharing Your Data

We do not sell, trade, or share your personal data with third parties.

Your information will only be shared if:

• Required by law
• Necessary to fulfil your request (e.g. working with a supplier or contractor, where relevant)

7. Your Rights

Under UK data protection law, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict how we process your data

To exercise any of these rights, please contact us using the details above.

8. Data Security

We take appropriate technical and organisational measures to protect your data, including:

• Secure website hosting
• Controlled access to stored enquiries

9. Changes to This Policy

We may update this privacy policy from time to time. Any updates will be posted on this page.

10. Contact Us

If you have any questions about this policy or how your data is handled, please contact:

Stove & Chimney Solutions Ltd
contact@stoveandchimneysolutions.com
07521 647885 / 01202 032665